Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
he global delivery time depends on the logistics company’s delivery service and the location of the receiving location. Generally speaking, finished goods will be delivered to your doorstep within 7-15 working days, while customized products will have a production cycle of 1-3 days. However, it cannot be ruled out that in special circumstances, the delivery time may still be affected by factors such as airline flight delays, natural factors, customs, and local shipping addresses.
Change the shipping address on your order page, leave a message to our online customer service, and send us forms and emails to change the address. However, the address cannot be changed for emails or shipments in transit.
Our order page usually finds real-time information on logistics tracking, or obtains the courier number and enters the page of the courier company to query!
You can find our online customer service or submit an electronic form or email to receive assistance from our customer service!
If you enter the wrong shipping address, please modify it on the order page or submit the problem to our online customer service or online form for modification before the goods are shipped. If the goods are already on the way, they cannot be changed. Thank you for your understanding!
Our products are shipped globally. If you have any questions about whether you can receive them in your own country, you can consult our online customer service, send an email, and submit an online form!
We will attach great importance to safe packaging for every package, so that your waiting time is worry free.
If you need to swap an item
Returns and Exchanges
Within 30 days of receiving the goods, you can enjoy an unconditional return or exchange policy. Any return or exchange after 30 days will be automatically considered a waiver of your rights!
If you have received the wrong product, you can initiate after-sales service. Please take a photo and send it to our online customer service, or send us an email. We will process the return and exchange as soon as possible.
If you receive a damaged product, you can immediately initiate after-sales service. Please take a photo and send it to our online customer service, or send us an email, and we will process the return or exchange as soon as possible.
For damaged products, incorrect products, or products with quality issues, you can refuse them on the spot, return them by the original route, or take a photo and send it to our online customer service, email us, and after verification, we will process the return and exchange as soon as possible, assign a courier to pick up the goods at your doorstep, and provide return and exchange services.
If our product has an overseas warehouse in your country, it will be shipped from your local area and usually takes 3 to 5 days to arrive. If there is no overseas warehouse in your local area, it will need to be shipped from the nearest country or the country of production across borders, which takes about 7-15 days.
Why are some products so cheap? It’s because we are the source factory, eliminating middlemen to earn the price difference, and concentrating on purchasing raw materials to reduce costs and gain consumer recognition with the greatest sincerity, which is why we are affordable.
You can cancel the order before the goods are shipped. If the goods are on the way and cannot be stopped by express delivery, the order cannot be cancelled.
You can book products that are already sold out. Please leave a message or send an email with your requirements to customer service, leaving your email address. Once the product is listed, customer service will notify you as soon as possible.